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Terms and Conditions


  • Quotes are valid for 10 days.

  • We cannot reserve dates or provide tentative bookings. To confirm your quote and secure your date, we require an initial non- refundable 25% payment and approval of these terms + conditions.

  • It is your responsibility to review all event details, including the date, time, wedding venue, and quantities of items to be delivered.


Booking Confirmation

  • A booking is confirmed upon email confirmation to of your acceptance of these terms and conditions, as well as receipt of an initial non-refundable 25% deposit payment by Petals in Bloom. An invoice for the deposit will be issued.

  • This initial deposit payment is non-refundable. It is compensation for our work done to date and is required to secure our exclusive services for your date and prevents bookings for another event on your chosen date.

  • This 25% deposit payment will be deducted from the final invoice.

  • Your confirmation email and acceptance of this agreement and the terms and conditions unequivocally confirms that you have proofread and approved all the details of your event.

  • Any changes to the quote can be made in accordance with the conditions outlined in the “Changes to Quote” section of these Terms and Conditions.


Payment Terms

  • The balance owing on your order is due 30 days prior to your wedding date (an invoice will be issued). Any failure to pay the balance owing 30 days prior to your event date may incur penalty interest of 2%.

  • We cannot deliver any items or event designs without final confirmation of payment receipt.

  • Payments can be made by direct deposit.


Changes to Quote

  • Upon accepting this quote, you are agreeing to the items and to the total value listed.

  • Should you wish to make changes to the items in this quote, we require a minimum of 30 days’ notice before your event date. Changes to your event date and venue can only be made pursuant to the conditions in the “Rescheduled
    & Relocated Events” section.

  • All changes must be made in writing to 

  • Petals in Bloom reserves the right to refuse any changes requested if less than 30 days’ notice before your event if

  • You acknowledge that any requested changes may result in changes to the final price, and you agree to pay any additional costs associated with your requested changes. Any changes which substantially reduce the final price may be subject to administrative fees and charges for work completed by Petals in Bloom to date.


Price Variations

  • We reserve the right to amend or change the pricing outlined in this quote in the event of cost changes beyond our control (e.g. wholesale flower prices).

  • Prices shown are approximate only. Due to the seasonal nature of flowers and their availability, prices may fluctuate. We will make every effort to honour the original agreed price, however the current volatile nature of shipping (national/international) dramatically affects wholesale flower prices.

  • Any price increases will be formally advised to you in writing and a recommendation provided at least 14 days prior to your event date.


Product Substitution & Availability

  • All flowers and foliage’s are subject to seasonal quality and availability.

  • Unfortunately, we cannot guarantee availability, exact colours or shades of specific products. When working with Mother Nature, there are no guarantees. Unseasonably warm, wet or cool seasons have a dramatic impact on flower and foliage availability. If you are unhappy with any substituted flowers, please contact Petals in Bloom for further discussion.

  • Regardless of the availability of specific products, we will always adhere to the agreed colour palette and style of floral design, as outlined in our supplied design inspiration.

  • We reserve the right to substitute all products to ensure the highest quality materials are used. If needed, a final consultation can be arranged to discuss alternative options.

  • Containers and vases may change due to supplier issues; we will substitute the selected product with items of greater or equal value, in line with the overall look and feel for the event.

  • Refunds will not be given for changes in flower type or appearance or dissatisfaction with the final product.



  • If you cancel this agreement, notice in writing must be provided to at least 30 days before the event. If the cancellation occurs more than 30 days before the event date, the initial non-refundable deposit payment will be retained by Petals in Bloom. The balance of funds paid to Petals in Bloom will be refunded to your nominated account.

  • If you cancel this agreement within 30 days of the event date, you are required to pay the full invoice amount and no refunds will be offered.

  • We reserve the right to cancel the contract at any time. If Petals in Bloom cancel this agreement, you will receive a full refund, including the initial 25% payment deposit.


Rescheduled & Relocated Events

  • The client must advise of any change to the event venue or event date in writing to as soon as changes are required. We will do our best to accommodate new dates or location changes however we cannot guarantee our availability. You will be required to pay any additional costs incurred by Petals in Bloom for such changes.

  • If we are unavailable on your new event date, or are unable to accommodate your change of venue, the initial 25% payment made remains non-refundable.

  • If we are available on your new event date, or able to accommodate your venue change, the initial payment made will be transferred to the new date. A new contract and quote will be drawn up, taking into consideration your new event requirements. (For instance, wholesale product prices fluctuate through the season, delivery and hourly wages vary depending on venue set-up requirements.)


Hired Pieces

  • All hire items remain the property of Petals in Bloom and are provided on a hire only basis, unless purchased by the customer. All hire pieces must be returned to Petals in Bloom in a clean and unbroken/undamaged state within 48 hours of the wedding, unless agreed otherwise.

  • Please advise your guests that all hired items (e.g. vases & votives) must not be removed from the venue. If any hired items are not returned to Petals in Bloom, or are broken, damaged or otherwise unable to be used for their intended purpose due to damage caused by you or your guests, you will be charged the full replacement cost of all such non-returned, broken or damaged items. All such costs are payable in full on the date of return of the hired items.

  • We reserve the right to charge an additional holding fee for hire items.


Photographs & Video Footage

  • We retain the right to photograph all finished work and use photographs of your wedding/event in our marketing efforts. This includes, but is not limited to social media, brochures, websites, Pinterest, advertising, magazine submissions and other publications.

  • Photos taken by Petals in Bloom of your arrangements remain copyrighted by Petals in Bloom. Our photos are not to be reproduced, copied, or edited in any way by you or any third party without our prior permission.

  • We request that you give us access to your wedding photos, with a link to download images to be provided to us by your photographer or yourselves. These images will only be used by us for promotion and marketing of our business. Photographer’s credits will only be displayed if requested.

  • We reserve the right to hire an independent photographer to capture our work on the day. Usage of these images will be limited to our own marketing and self-promotion applications.


Installations + Large Scale Designs

  • It is the client’s responsibility to advise the venue / events manager regarding the scope of designs. 

  • The responsibility remains with the client to seek the required permissions from the venue to construct any hanging, suspended or other uncommon floral installations.

  • We cannot be held responsible or liable for any instances where work cannot be completed and achieved due to a lack of permission or safety at the venue. You will remain liable for all costs incurred by Petals in Bloom for such work that is unable to be completed due to permission or safety issues at your chosen venue.


Supplying Your Own Vases + Structures

  • Please check that your vases and vessels are watertight before you drop them off to us.

  • If you are using your own archway or ceremony structure, it’s your responsibility to ensure it is securely anchored into the ground in anticipation of all-weather condition (wind, rain etc.). Please check with the venue manager as to how and when this can be set up.

  • No refunds will be provided for any work that cannot be completed by Petals in Bloom on the event day due to faulty or unsafe materials provided by the client.

  • Petals in Bloom does not accept any responsibility for any damage done to items hired by the client.



  • Upon delivery (or collection) the client assumes all responsibility and care for your flowers and designs.



  • We respect your privacy. Your names, wedding date, contact details, order information & pricing will be treated with complete privacy.

  • We will not speak with any media representative or release any information unless you give us consent to do so. We request you do the same and do not disclose order and pricing details to anyone without our express written consent.

Extreme Weather Conditions

  • In the instance of extreme weather (wind, rain, heat, or cold), we will always put safety first and will follow government advice regarding any event including flooded roads and bushfire evacuations.

  • We cannot be held liable for the impact extreme weather conditions have on our ability to safely do our job.

  • Extreme temperatures and high winds have a dramatic impact on flowers. While we will do our best to go above and beyond, we cannot be held responsible for damaged florals as result of weather


Impact of COVID-19

  • We take public health seriously and adhere to all health and safety requirements: masks, gloves, proper sanitary measures, and social distancing are a part of our basic service standards.

  • Where we cannot safely perform our duties as a direct result of COVID-19, we will advise the client in writing.

  • Should we be required to quarantine in the lead up to your event date, we will advise you in writing and provide you with our plan of action.

  • Should someone from your event contract COVID-19, it’s your responsibility to advise us in writing as soon as possible.

  • If your event is postponed due to COVID-19 lockdown, please refer to Rescheduled & Relocated Events. If perishable product has been purchased, the cost of these items must be paid for in full by you and will be included in your new proposed estimate for your rescheduled event. This invoice will be payable 30 days prior to your rescheduled date.


Force Majeure

  • In the event either party is unable to perform its obligations under the terms of this Agreement because of acts of God, strikes, equipment or transmission failure or damage which could not reasonably be prevent, or forany other causes reasonably beyond that party’s control, such party shall not be liable for damages to the other for any damages resulting from such failure to perform.

  • In the instance the force majeure event results in the cancellation or relocation of the wedding within 30 days of the planned date, and the wedding date is unable to be rescheduled or relocated by mutual agreement as per this Agreement (Rescheduled & Relocated Events), you agree that you will be liable for:
    ○ The initial 25% payment; and
    ○ An amount equivalent to the cost of any flowers or materials purchased by us to meet our obligations under this Agreement.



  • These Terms and Conditions are governed by the laws of the state of Victoria and the parties submit to the non-exclusive jurisdiction of the courts thereof.

  • All conditions and warranties expressed or implied by statue, common law, equity, trade, custom or usage are expressly excluded to the maximum extent permitted by law. Where permitted, Petals in Bloom’s liability for a breach of condition, guarantee or warranty is limited at their option to repair or replacement of the goods, the cost of replacement or acquisition of equivalent goods, or the price paid by the client.

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